Welcome to Alchester Medical Group
PLEASE NOTE - OUR TELEPHONE NUMBER IS 01869 248585
*IMPORTANT - INFORMATION FOR VICTORIA HOUSE SURGERY PATIENTS RE: PATIENT ACCESS*
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery is provided with safe and easy access to wheelchair users and those with walking difficulties. A disabled patients' WC is accessed from the main corridor.
During September 2016 we had 209 missed appointments
These are appointments that patients booked but Did Not Attend (DNA) and did not let us know they couldn't make it.
Please remember to cancel an appointment if you can't make it, even if you cancel quite late we can usually hand the appointment over to someone who needs it. Thank you.
Telephone Call Volumes
Click here to see incoming telephone calls answered by the reception team on Tuesday 25th October 2016
As you can see we handle a large number of calls. If you have a routine problem you may find your call is answered quicker if you ring in the afternoons. Usually, higher call volumes are experienced in the mornings with peak demand on a Monday morning.
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(Site updated 28/10/2016)